Welcome to Velco Mart. We operate the e-commerce platform Velco Mart. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Data: While placing an order or registering an account, you may be asked to provide personally identifiable information, such as your Name, Shipping/Billing Address, Phone Number, Email Address, and Payment Information (e.g., Cash on Delivery preferences).
  • Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
  • Cookies and Tracking Technologies: We use cookies to enhance your shopping experience, remember your cart items, and understand website traffic patterns.

2. How We Use Your Information

We use the information we collect about you for various operational and business purposes, including to:

  • Process, fulfill, and ship your orders.
  • Manage your account and provide customer support.
  • Send you order confirmations, updates, and promotional offers (if opted in).
  • Improve website functionality, layout, and overall user experience.
  • Prevent fraudulent transactions and monitor against theft or illegal activity.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal data with third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We share your information (like Name, Address, and Phone Number) with our trusted delivery and courier partners to deliver your products safely.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, or to investigate potential violations of our policies, we may share your information as permitted by law.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

4. Data Security

We use commercial, industry-standard security measures (such as SSL encryption) to protect your personal information during checkout and data storage. While we take reasonable steps to secure your data, please remember that no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

  • Account Information: You can review, change, or terminate the information in your account at any time by logging into your account settings.
  • Cookies: Most web browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, though this may affect the availability and functionality of our website.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by updating the “Effective Date” at the top of this page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Address: Matuail, Jatrabari, Dhaka, Bangladesh, 1362
  • Phone: +88 01898-924280
  • Email: info.velcomart@gmail.com